Refund policy

Returns and refunds

Accessories (towels, bottles, and similar small goods) may be returned within 30 days of delivery if unused, unwashed, and in original packaging. Email support@saunachiller.com for a return authorization first. Refunds go to the original payment method after we inspect the return. Return shipping is the customer's unless the item is defective or we sent the wrong thing.

Saunas, cold plunges, chillers, and other large equipment are built or staged to order. They are not a free trial. You may refuse a visibly damaged freight delivery. Defects covered by the manufacturer's warranty are handled as warranty, not as a restocking return. If we agree in writing to take back an unopened, undamaged large item, a restocking fee of 25% may apply and freight both ways is not refunded.

We do not accept returns on used, assembled, installed, customized, or clearance items, or on anything missing parts or original packaging.

Damaged or missing items: contact us within 5 days of delivery with photos and the packing slip. We will work with the maker and the carrier.

Change of mind before the order ships: email us as soon as you can. If the order has not been released to the maker, we can cancel in full. After production starts, a restocking fee may apply.

Questions: support@saunachiller.com