About Sauna Chiller

Sauna Chiller (saunachiller.com) is an online-only U.S. retailer of home saunas, cold plunges, and red light devices. It is a small, owner-run store operated by Austin R Eames in South Lake Tahoe, California. Products ship directly from the maker; we do not run a warehouse or showroom.

What we sell

Saunas: Orivon Wellness outdoor cedar saunas (Auris One, Auris Two) and infrared saunas (Lumin One, Two, Three), and Blisspod full-spectrum + red light indoor saunas (Vantaa RED 2-person, Venetian RED 2- and 3-person, Vienna RED 4–5 person corner).
Cold Plunge: the Orivon Frost Cold Plunge with a 1 HP chiller.
Red Light: NovaaLab red and near-infrared pads, wraps, boots, and bundles, and the Lumara Illuminate Red V2 panel.

We also carry ecobrands organic bath towels and a bathrobe and slipper set as accessories.

Brands we carry

Orivon Wellness, Blisspod, NovaaLab, Lumara, and ecobrands.

Shipping

We ship within the United States only. Orders are handed to the carrier within 14 days unless the product page says otherwise. Saunas and cold plunges usually ship by freight from the maker, curbside or driveway. Shipping cost is calculated at checkout. Full details: Shipping Policy.

Returns and warranty

Return terms differ for accessories and large equipment, and manufacturer defects are handled under the manufacturer's warranty. See the Refund Policy for the exact terms, and each product page for its warranty details.

Contact

Email support@saunachiller.com. We reply within 1 business day. There is no live chat or phone line. Contact page.

FAQ

Who runs Sauna Chiller?

Sauna Chiller is operated by Austin R Eames, based in South Lake Tahoe, California.

Do you ship outside the United States?

No. We ship within the United States only.

How long does delivery take?

Orders are handed to the carrier within 14 days unless the product page says otherwise. Accessories usually ship faster; large equipment often uses the full window.

How is a sauna or cold plunge delivered?

By freight from the maker, curbside or driveway, with a liftgate when the carrier offers one. Someone should be there to receive and inspect it.

Can I return a sauna or cold plunge?

Large equipment is built or staged to order and is not a free trial. Read the Refund Policy for the full terms, or email us before ordering if you have questions.